Returns Policy

At mocolobo, we want you to shop with confidence. Our returns policy is straightforward and hassle-free.

Return Window

You have 30 days from the date of delivery to request a return.

How to Return

Simply contact us to initiate your return. Once approved, your supplier will create a prepaid return label within 2 business days — there is no label fee charged to you.

Restocking Fees

We charge no restocking fees. Returns are free and straightforward.

Cancellations

If you need to cancel a return request, this is handled automatically — no need to contact us again.

Refunds

Once your return is processed, your refund will be issued automatically to your original payment method. Refund timing may vary depending on your bank or card provider.

Contact Us

If you have any questions about your return, please get in touch via our contact page and we'll be happy to help.